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Café Spice Transforms Production and Profitability with a RaaS Solution

The need to improve precision, throughput, and flexibility leads to an automated RaaS solution that offers greater profitability.

Adding flexible automation allowed Café Spice to improve production and deal with labor woes at the same time.
Adding flexible automation allowed Café Spice to improve production and deal with labor woes at the same time.
Café Spice / Chef Robotics

Café Spice, a manufacturer of premium ready-to-eat meals, has built its reputation on authentic flavors, strict quality control, and presentation standards that match its culinary ambitions. But by 2023, its production model—especially at the company’s New Windsor, N.Y., facility—was straining to meet demand.

The operation relied on 200–400-lb batches cooked in non-agitating kettles, food stirred by hand, and workers manually portioning meals into two-compartment trays. This process limited throughput to around 10–15 trays per minute per line while creating ergonomic challenges for employees from repetitive scooping. The company wanted to expand production but ran into other limitations.

Some of the SKUs produced by Café Spice.Some of the SKUs produced by Café Spice.Café Spice“Even before COVID, labor was a big challenge, and post-COVID it became even harder to source and retain talent,” explains Virgilio Felix, Chief Operating Officer at Café Spice.

Additionally, the company was losing money because workers would over-portion meals to avoid filling an underweighted tray that would get rejected. “One ounce over per 16-oz meal doesn’t sound like much—until you calculate it annually. That’s hundreds of thousands of dollars literally given away,” says Felix.

A facility designed for automation

When Café Spice opened its newer facility in Beacon, N.Y., it came with design choices that would enable a leap forward in production capabilities: 20-ft ceilings, spiral chillers for continuous-flow cooling, and large kettles with integrated agitation. The company saw an opportunity to go beyond typical end-of-line automation and target portioning and pre-packing—one of the most labor-intensive and quality-sensitive points in the process.

Manually portioning meals into two-compartment trays limited throughput to around 10–15 trays per minute per line.Manually portioning meals into two-compartment trays limited throughput to around 10–15 trays per minute per line.Cafe Spice / Chef RoboticsBefore automation, workers at Café Spice portioned food by hand into trays moving slowly down the line, pausing to weigh deposits to ensure accuracy. While effective for consistency, this method kept throughput low and created bottlenecks. Placement precision was critical: The company’s signature two-compartment tray separates rice from curry to maintain freshness and shelf life. Overfilling could cause curry to spill into the rice compartment, requiring rework and adding labor touches.

To start, Café Spice added a conveying system into its process. This initial step allowed the integration of Chef Robotics’ machines into the line, which changed both the speed and quality of production.

The key, though, was that the automated system had to match the dexterity of a skilled worker, handle a wide range of ingredients, meet hygiene standards, and allow for rapid changeovers in a high-mix environment. Chef Robotics’ technology met those requirements, developed after years of working with clients like Café Spice to ensure a fit.

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