CPG requests for automated equipment often become custom orders that slow down the process

New study from PMMI Business Intelligence reveals one big hurdle is understanding the customer’s needs and seeing the whole process holistically.

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Evolution of Automation 2017, a 58-page report released last Fall, found sixty-two percent of food manufacturers request customized equipment at some level.

“We get requests daily for customized equipment,” says a managing director for an OEM.  “It takes a lot of time to define exactly what the customer’s needs and specifications are.”

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