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Walmart’s Plan to Revolutionize Online Grocery Pickup and Delivery

Merger of e-commerce technology and brick and mortar methods could shape the future of modern retail.

Developed by Alert Innovation for Walmart, Alphabot enables more efficient order picking.
Developed by Alert Innovation for Walmart, Alphabot enables more efficient order picking.

A Walmart supercenter in Salem, New Hampshire, has installed Alphabot, a new technology that helps associates prep online orders faster by using autonomous mobile carts to deliver the items they need from storage to organize, assemble, and deliver the order to the customer's vehicle.

Developed by Alert Innovation for Walmart, Alphabot enables more efficient order picking. The system operates inside a 20,000-sq-ft warehouse-style space, using autonomous carts to retrieve ambient, refrigerated and frozen items ordered online. After it retrieves them, Alphabot delivers the products to a workstation, where a Walmart associate checks, bags and delivers the final order.

While associates will continue to pick produce and other fresh items by hand, Alphabot will help make the retrieval process for other items easier and faster, according to recent Walmart press release.

Walmart’s Senior Manager of Pickup Automation and Digital Operations Brian Roth says Alphabot could fundamentally change Walmart’s online grocery operations. “By assembling and delivering orders to associates, Alphabot is streamlining the order process, allowing associates to do their jobs with greater speed and efficiency,” Roth says. “Ultimately, this will lower dispense times, increase accuracy and improve the entirety of online grocery. And it will help free associates to focus on service and selling, while the technology handles the more mundane, repeatable tasks.

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