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The Technology Balancing Act of Staying in the Zone

Being in the zone means balancing your technology investment with all the people and teams using that technology. The short-term benefits realized through accelerated performance can achieve a lasting impact by sustaining those gains.

Compare results to the FSO industry average for the 12 Dimensions of Manufacturing Health.
Compare results to the FSO industry average for the 12 Dimensions of Manufacturing Health.

According to Sports Psychology Today, being in the zone is a state of supreme focus that helps athletes in all sports perform at their peak potential. This widely accepted view for athletes is equally applicable to the food and beverage industry.  

A recent FSO Institute survey on technology in food and beverage manufacturing supports this notion. This survey sought to identify the correlation between a company’s level of technological maturity and the technology adoption rate of its users.

As you see in the charts , a company can compare its results to the FSO industry average for each of the 12 Dimensions of Manufacturing Health. This data can be useful for developing appropriate improvement plans.

A few observations of the FSO industry average include:

  • The level of technology in worker safety, product safety, and manufacturing performance reflects the reported investments in recent years.
  • The use of the technology tools provided to the workforce generally reflects an alignment to the investments.
  • The upside opportunity for our industry is that most dimensions recorded to be midway on the scale.

Achieving the desired state of being in the zone requires a significant balancing act of new technology investments with the worker skills required to use that technology. While the latest technology investments promise greater productivity and effectiveness, the adoption rate of technology relies on a workforce that is skilled enough to at least manage, let alone be aligned, with its predictive capabilities.

12 Dimensions of Manufacturing Health 

To enable an entirely new perspective, consider how a company employs technology through the lens of FSO’s 12 Dimensions of Manufacturing Health. What follows are insights from industry leaders, sharing how they are using technology to accelerate performance at their companies.

1. Manufacturing Performance Dimension

FSO Institute: How are you using technology to manage production schedules and improve throughput performance? 

As leaders, we are obligated to enable our people and, as a result, our teams, with the capability to take true and meaningful action. Along with supporting the development of everyone’s skills, we must enable our teams with the authority to make decisions and address opportunities. Unfortunately, the combination of a comprehensive set of skills combined with the ability to make decisions is not enough. To make a meaningful impact on the organization, our teams must also have the resources to take action. The resources of today are centered in technology—technology in the form of tools, data, and analytics. Technology is the great enabler, accelerating results and cementing sustainment, when [it is] placed on a solid foundation of empowered and skilled teams.                

—Greg Flickinger, SVP Operations & Supply Chain, Green Thumb Industries

2. Quality Dimension

FSO Institute: How are you using technology in your quality functions to manage and verify specification compliance?  

IAF continues to refine and improve production to specification through technology. Recent additions of benchtop and production tools have driven our product quality to a new level. The introduction of a desktop refractometer in the production area has replaced handheld units to measure Brix, a key processing parameter, to a very precise and repeatable level. In addition, the routine use of a titrator to measure moisture percentages in all our products and the introduction of a water activity meter have improved our post-production quality checks and provide feedback for process improvements. In 2021, IAF plans to add a tensiometer to our sensory protocol for gummies to accurately measure mouthfeel in conjunction with actual taste and texture sampling. 

—Scott Spencer, President and COO, Island Abbey Food Science  

3. Workforce Engagement Dimension

FSO Institute: How do you accelerate the adoption and use of new technology?

Adoption of technology requires workforce engagement. No project big or small happens without an engaged workforce, especially when it comes to technology. Some studies show a 60% failure rate when placing technology without an engaged workforce. If the end users are not well trained and do not understand the why behind the automation you have added to their day, they will simply revert to the way of doing work that they know. The company ends up spending time and money with no real benefit, because the technology will not get used.

—Bob Gates, P.E., Sr. Director, GE Digital

4. Technology Dimension

FSO Institute: What observations can you share regarding the roles of OT and IT, and how are they changing?

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INTRODUCING! The Latest Trends for Food Products at PACK EXPO Southeast
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