Collaborative Development Through a Global Lockdown—and Beyond

“In addition to traditional video collaboration, we were facing the need to integrate live images as well as very specific views of our machines,” Cuixeres says. “To do this, we decided to integrate the video stream of the Meraki MV smart cameras and Webex Expert on Demand in RealWear in a private Cisco Webex room. Thanks to this action, we were able to have a complete global picture of the whole process in real time.”

Having eyes and ears on the front line (audio and video are fully integrated) gave Leng-d’Or scientists in Spain very specific images of what they needed. “We could have a front-row worker with a tool. And we could show and guide a colleague in another part of the world, inside a plant,” Cuixeres describes. “The expert could talk in real time with the worker, seeing the same things that they see. You could share content with the front-row worker. Or the front-row worker could take a snapshot and you could draw over the snapshot and help your colleague.”

The benefits came quickly. “During the first and second months of hard lockdown, we were learning how to use this kind of technology,” Cuixeres notes. Though they had the technology in hand before COVID hit, they hadn’t spent much time using it. During the first couple months, projects were delayed one or two weeks as the team got up to speed. “But with that little delay, we could continuously develop and work as usual.”

Secure connections

Leng-d’Or has integrated several different Cisco products together within its operations to make everything work efficiently. Along with a range of Webex applications and Meraki Vision Cameras integrated with RealWear 3D Glasses, the deployment included SecureX cloud technology. With end-to-end security spanning its network, cloud, email, and endpoints, it kept the company secure as its international supply chain went remote.

The security needed around the solution that Cisco put together for Leng-d’Or is particularly important when considering the need to secure the intellectual property being shared between Barcelona and New Jersey and then through a patent process. “The security is a must for us,” Cuixeres says. “We think that the trust between our customers and us as a company is one of the most important things. We are trying to create products every week. We are changing our industrial process, we are modifying our industrial machines.”

Leng-d’Or has to keep its guard up to protect that information. “The companies that are developing new things, usually the attackers, they are trying to phish us, they are trying to steal our information,” Cuixeres says. “So protecting our employees from the phishing attacks is very, very important to us.”

With Cisco SecureX, Leng-d’Or can detect a security breach in real time. “Leng-d’Or reduced the time to detect threats by 90% thanks to the single pane of glass provided by Cisco SecureX,” Cuixeres says. “During a one-week period, there were between two and five confirmed threats blocked.” During the same period, the system also blocked four to six malicious URLs from inbound email and two to four malicious URLs from the Cisco Umbrella virtual appliance or roaming client.

On beyond the lockdowns

Though Leng-d’Or could have easily lost contracts if it hadn’t been able to deliver for its customers, ultimately, the pellet maker’s customers didn’t even know it was using these kinds of technologies because development carried on seamlessly.

Despite the lift in travel bans, benefits of the technology continues for Leng-d’Or. Cuixeres points to a whiteboard feature that the company’s researchers continue to use every day. “Employees are always sharing the content, then sending the final results of brainstorming to the cloud,” he says.

And, like many executives and technicians who found, during lockdown, that they didn’t really need to travel as much as they had been previously, Leng-d’Or has taken advantage of its newfound capabilities to stay put a bit more. “During the lockdown, it was very good for us because we could do exactly the same job without traveling. But after the pandemic, we learned that we could apply a hybrid work model,” Cuixeres says. “We’re traveling 50 to 60% less than before the pandemic.”

The time and money savings for Leng-d’Or is significant. But it’s also a difference in quality of life. “For employees, they could stay with their families, with their kids,” Cuixeres says. “When you fly from Europe to the States, you usually stay more than a week.”