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End-Users Share Top Packaging Machinery Recommendations

Packaging machinery end users recommend OEMs focus on lowering operational costs and fast-tracking delivery times for machine parts.

Surveyed packaging machinery end-users want manufacturers to improve troubleshooting capabilities, among several other recommendations.
Surveyed packaging machinery end-users want manufacturers to improve troubleshooting capabilities, among several other recommendations.
PMMI Business Intelligence: 2023 Purchasing Plans and Priorities

Packaging machinery end-users have spoken, revealing a set of recommendations for machinery manufacturers to enhance their products and better fit their needs.

PMMI Business Intelligence researchers surveyed 129 packaging and processing machinery users and conducted interviews with a sample of these companies for its 2023 report, “Purchasing Plans and Priorities.”

The researchers asked these companies to indicate a single area or issue with the greatest opportunity for improvement. They also asked to offer packaging machinery recommendations to advise OEMs on how they can improve their product, services, or delivery. 

Addressing operational costs of packaging machinery

Operational costs are a top priority of packaging and processing companies, as determined through the survey conducted for this report.

Respondents indicated they would like machinery manufacturers to offer solutions for improving operations cost-performance KPIs rather than focusing on product characteristics, desired speed, and throughput.

“Packaging machinery suppliers tend to focus on desired speed and performance instead of addressing key issues like product protection, cost performance, personnel capabilities, and operational improvements,” says one respondent. “All too often, we are forced to adapt to the machinery that is available when ideally machinery manufacturers should adapt their offering to solve our operational problems.”

Spare parts availability and delivery

Spare parts availability ranks at the top of the supplier evaluation criteria.

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